A widespread challenge in the veterinary industry is showing clients the value of our services, but what about staff members? Surely it’s essential that our staff members...
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Finance
10 min read |
Missing charges: How to stop the silent killer of revenue, client experience, and patient care
Unless you have a foolproof system in place, there is a good chance your practice is missing charges on a daily basis. Is missing charges that big of a problem? In short, yes....
14 min read |
A recovery program for the discounting habit: Use your head, not your heart, when it comes to discounting veterinary fees
Veterinarians often tell me “I don’t believe in discounting at my practice.” I usually chuckle a little because every veterinarian I have ever known discounts. And, to be clear,...
18 min read |
Do you know what your veterinary pricing practices are costing you?
Our industry has a problem. This became abundantly clear to me when I attended the VHMA Critical Issues Summit on Pricing in Chicago earlier this month. The summit began with a...
16 min read |
Fifty shades of fees: Pricing products and services in your veterinary practice
Knowing the true cost of a product or service helps veterinary practices with pricing decisions, as do published resources like the Well-Managed Practice Benchmarks Study and the...
7 min read |