Veterinary practices have slowly but surely entered the digital age. Many are finally trading paper and faxing for electronic recordkeeping and emailing. With this shift comes...
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Culture
Here’s why team wellbeing should be your new KPI (yes, you can measure it!) – Q&A interview plus case study
Modern-day KPIs or key performance indicators have been widely used in business since the early 1900s. While the veterinary industry is no stranger to the standard KPIs like...
Game of Thrones – Veterinary practice edition: What to do when your office culture feels more like an epic power struggle
To be alive in 2019 means you’ve at least heard of the hit tv show Game of Thrones on HBO. The highly-anticipated series finale recently aired on May 19th, 2019. Even if you’re...
An empowered team is a happy team: Utilizing empowerment to build a great culture
Culture and leadership are now common words used in veterinary management literature. Many articles state how important these are, but what else contributes to building a...
Why every impression really matters. The high stakes to not providing good customer service
First impressions are everything. They certainly matter when the stakes are high, like a job interview or a first date, and they matter even when the stakes are low, like being...
Axe throwing and the value of building strong workplace teams
Quick. Who’s your favorite team? Don’t think. Just answer. I’m guessing your mind jumped straight to sports. Am I right? Perhaps your hometown Major League Baseball team or your...