There’s a lot of talk again in our industry about the uses of veterinary data. I’ve spent many many hours on this topic over the last eight years and a disproportionate number of...
Fact: Acquiring new patients is much harder than retaining existing ones. So why is it that so many practices are letting existing patient relationships lapse? That’s a big...
What is the importance of active patient count, you may ask? I'll let Henry answer that! Dear Liza, I hope this note finds you well. Things here are great. We had a banner...
There are no two ways about it. Working with data isn't easy. Within the veterinary industry, there’s a lot of talk about practice data and a number of misconceptions as well....
In last week’s post, I used an analogy to explain what your Net Change in Active Patients is. As you may recall, it’s like your bank balance. There’s an opening balance on the...
Imagine boarding a plane to your favorite destination. With anticipation, you get to the airport early, get through the seeming chaos of boarding, stow your luggage for takeoff,...