• Some items do have different shipping types and costs, detailed below.
• Please note that pet food is not available for delivery to Alaska or Hawaii and is not eligible for expedited shipping.
• Orders shipped to destinations in Alaska or Hawaii will always ship via Priority Mail and cannot be delivered to a P.O. Box.
• Some items may ship separately, and multiple shipping rates may apply depending on the items ordered (see Special Shipping below). Clients can always see final shipping costs and estimated transit times during checkout.

Please add an additional 1-2 days for veterinary approval for all prescription items.

Standard shipping

These rates apply to all orders except AutoShip and RemindMe^SM, heavy, temperature-controlled, and federally controlled items. Please see Special shipping below for rates for those items.

Expedited shipping

All UPS expedited shipping options must be sent to a physical address — P.O. Boxes are not allowed for expedited orders. Some items are not available for expedited shipping, such as items on AutoShip or RemindMe and food products.

Prescription items require veterinary approval before they can be shipped. Orders will arrive within the chosen time frame after veterinary approval is received. Please note that expedited shipping time frames are business days only — weekends and holidays are not included.

Special shipping

RemindMe orders

Heavy items

(Pet food is not included in this category.)

Items weighing more than 3 pounds will be shipped separately via USPS bulk mail. The cost is $6.95 plus $0.30 per pound over 3 lbs.

Temperature-controlled shipments

Items that require temperature control, such as insulin, are shipped UPS Overnight (1-2 business days) for a flat fee of $19.95.

All prescription items require veterinary approval before they can be shipped — orders will arrive the next business day after veterinary approval is received.

Temperature-controlled items ship Monday-Thursday only and will not be processed the day before a major holiday. If there are extreme temperatures in the area your client is shipping to, please consider choosing a location where someone is available to receive the package promptly.

Controlled substances

Some prescription items contain federally controlled substances and require an adult signature upon delivery.

These items will ship via UPS ground for $6.95 and require a physical address (they cannot be delivered to a P.O. Box).

Hill’s Diet orders

• Shipping charges are based on total order weight.
• Orders ship three times per week; please allow 4-8 business days for delivery.
• We are unable to deliver pet food to Alaska or Hawaii.

Royal Canin, Purina Diet, and Oravet orders

• Orders ship daily; please allow 4-8 business days for delivery depending on product availability.

• We are unable to deliver pet food to Alaska or Hawaii.

Shipping taxes

The following states may apply taxes on shipping charges:

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, DC, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Maine, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin, West Virginia, Wyoming