I was a practice manager at a busy four-doctor practice when we first launched a loyalty program. It was 2011 and we were treading uncharted waters. No one had ever done anything...
This post touches on something that’s critical to your practice – positive online reviews – so no beating around the bush. I’m jumping straight in with a stat. Here goes: 91% of...
Lawn signs, window clings, in-clinic posters – there are all kinds of wonderful ways to engage your clients when they’re in or near your clinic, but what about when they’re not?...
You’re sitting at your desk when you get an email notifying you that your practice has just received an online review. Eager to read the great things yet another client has...
As you may have heard, there’s a new certification available to veterinary practices called the Certified Cat Friendly Practice. If you’re not quite sure it’s for you,...